Can I run Jibility using any browser?

No, Jibility is designed to work with later versions of Google Chrome Desktop browser.  Jibility will work with the recently released Microsoft Edge (Chromium) version 79 and above.

Is my content secured (security)?

Yes, Jibility is built on the Amazon AWS platform which offers a high availability, reliability and security. Furthermore there are enhanced security options for paid subscribers to address concerns such as user authentication, data isolation and data sovereignty. Please refer to our Security article.

Are my changes saved automatically?

Yes, if you choose to save to the Jibility cloud (which is the default).

If you choose the Local Drive option then no, Jibility will not automatically save your work. You must click on the Save button (in the top right corner) to download and save your work. The file name is determined by the name given to your Canvas. Each file is timestamped so you will have multiple versions of your work. The default location where your file is saved is configured in your browser. In Google Chrome you can change your setting to "Ask where to save each file before downloading". Go to "chrome://settings/downloads" to set your preference. Find out more in the Saving to File article.

Note, the ability to save to a file is a paid feature.

Will Jibility update or improve its content library, such as capabilities?

Yes, Jibility will review and improve our content on a regular basis. Your feedback regarding our content is invaluable and will certainly help us to deliver a better solution. You can send us your feedback at support@jibility.com

What happens to my strategic roadmap content if the Jibility common library is changed?

When you drag/drop a pre-defined or common object from the Jibility library to your canvas to build your strategic roadmap, you are taking a copy of that object from the library at that point in time.  Future changes to the library (such as if we renamed a capability or change its definition) will not affect your copy of that object in your strategic roadmap.

Is Jibility just for IT or general business strategic roadmap only?

Not at all, we created Jibility as a dedicated strategy roadmapping tool.  We started with IT and general business strategic roadmapping, but you can use the tool for anything that needs a strategic roadmap.  For example, product strategic roadmap and project/programme strategic roadmap.

Can I publish a PDF copy of my strategic roadmap?

Yes, in the Jibility Publish step you can print and also use your browser's print to PDF feature to generate a PDF copy of your strategic roadmap.

Can I share my strategic roadmap?

Yes, you can share your strategic roadmaps by using our free read-only viewer or publish your content as PDF, PowerPoint or images. You can read more about the free Jibility viewer here.


Also you can share a link for others to view. Find out more here.

How do I change my password?

You can use the Forgotten Password function to change your password.  The Forgotten Password function is a link from the login page.  You need to enter your email address to receive a verification code in order to change your password.

Can I pay for my subscription using invoice and bank transfer instead?
Yes, you can.  The most common way to pay for your subscription is by entering your credit card details.  But, we understand that some organizations prefer to receive an invoice and pay by bank transfer instead.  If you prefer to pay by invoice and bank transfer then please contact support@jibility.com.  

How do I access my roadmap content or data after I cancel my Jibility subscription?

If you cancel your subscription then you will automatically downgrade to our Free plan. With a Free plan you can continue to open and view your roadmaps document but the Free plan limits such as the ability to work with only one plan does apply.

Before cancelling your subscription, if you are a Professional or Team plan subscriber, then you can save your roadmaps to a file and view your roadmaps using our free viewer. You can read more about the viewer here.

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