Can I run Jibility using any browser?

No, Jibility is designed to work with later versions of Google Chrome Desktop browser.  Support for other browsers such as Firefox and Safari is planned. Jibility will work with the recently released Microsoft Edge (Chromium) version 79 and above.

Is my content secured (security)?

Yes, Jibility does not store your strategic roadmap in the cloud or on our servers. Your work is created locally in your browser. When you click the Save button, your work is saved to your download folder and you can choose where you store your content. So, your content is as secure as where you choose to store it. Note, the default location where your file is saved is configured in your browser. Please refer to our Security article.

Are my changes saved automatically?

No, Jibility will not automatically save your work. You must click on the Save button (in the top right corner) to download and save your work. The file name is determined by the name given to your Canvas. Each file is timestamped so you will have multiple versions of your work. The default location where your file is saved is configured in your browser. In Google Chrome you can change your setting to "Ask where to save each file before downloading". Go to "chrome://settings/downloads" to set your preference. Find out more in the Saving to File article.

Will Jibility update or improve its content library, such as capabilities?

Yes, Jibility will review and improve our content on a regular basis. Your feedback regarding our content is invaluable and will certainly help us to deliver a better solution. You can send us your feedback at

What happens to my strategic roadmap content if the Jibility common library is changed?

When you drag/drop a pre-defined or common object from the Jibility library to your canvas to build your strategic roadmap, you are taking a copy of that object from the library at that point in time.  Future changes to the library (such as if we renamed a capability or change its definition) will not affect your copy of that object in your strategic roadmap.

Is Jibility just for IT or general business strategic roadmap only?

Not at all, we created Jibility as a dedicated strategy roadmapping tool.  We started with IT and general business strategic roadmapping, but you can use the tool for anything that needs a strategic roadmap.  For example, product strategic roadmap and project/programme strategic roadmap.

Can I publish a PDF copy of my strategic roadmap?

Yes, in the Jibility Publish step you can print and also use your browser's print to PDF feature to generate a PDF copy of your strategic roadmap.

Can I share my strategic roadmap?

Yes, you can share your strategic roadmaps by using our free read-only viewer or publish your content as PDF, PowerPoint or images. You can read more about the free Jibility viewer here.

How do I change my password?

You can use the Forgotten Password function to change your password.  The Forgotten Password function is a link from the login page.  You need to enter your email address to receive a verification code in order to change your password.

Can I pay for my subscription using invoice and bank transfer instead?
Yes, you can.  The most common way to pay for your subscription is by entering your credit card details.  But, we understand that some organizations prefer to receive an invoice and pay by bank transfer instead.  If you prefer to pay by invoice and bank transfer then please contact  

How do I access my roadmap content or data after I cancel my Jibility subscription?

Currently, your Jibility roadmaps are saved as a file to your selected local drive or OneDrive. If you cancel your Jibility subscription then you can continue to view your content using the free Jibility viewer. You can read more about the viewer here.

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