How do I subscribe or upgrade to a paid plan?
On sign-up to Jibility, you will automatically start a free plan. After you log in to Jibility, you will find an upgrade button in the top right corner. Select "Upgrade" to subscribe to a paid plan.
When upgrading to a paid subscription, you will be prompted to:
Select a subscription plan;
Enter your billing details; and
Enter your payment method.
Note, your selected country for your billing details will determine the appropriate local taxes applied. For example, if you are based in Australia then the standard GST will apply and is shown on your invoice.
Can I downgrade my subscription?
Once you have subscribed to a paid subscription, you can downgrade your subscription by contacting firstname.lastname@example.org.
Can I upgrade my subscription to a higher plan?
Yes, if you are on a Standard paid plan, then you can select the Upgrade button to upgrade to the next level plan which is the Professional plan.
Note, when upgrading your existing paid subscription to a higher plan, you will be charged the higher price minus a pro-rata of the balance of what you have already paid.
How do I change my billing details and payment method?
When you have a paid subscription, you can change your current billing details and payment method by selecting the "Manage Subscription" menu.
The "Manage Subscription" menu will open the subscription management portal shown below.
Your payment method, such as credit card number, expiry date is set in the "Payment Methods" section.
Note, Jibility does not store your credit card details. We use a third-party billing and payment gateway. Our payment provider is Braintree which is a PayPal company.
Which credit cards are accepted?
Currently, our online payment accepts Visa and Mastercard payments only.
Can I pay by bank transfer?
If you are purchasing five or more licences, you can opt to pay by invoice and bank transfer. Just contact us by email at email@example.com